Privacy policy

1. Who we are

SnapLine is a product of GenAirate Technologies Ltd, registered in England and Wales. SnapLine reads broker submissions and returns them as structured, triaged records for underwriting teams.

In this policy, "we", "us", and "our" refer to GenAirate Technologies Ltd, the data controller responsible for your personal data.

2. Information we collect

We may collect and process the following categories of data:

• Personal Information: Name, email address, phone number, job title, and company details when you contact us or complete a form on this site.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you interact with our website, including pages visited and response times.
• Customer and Submission Data: Document metadata and structured information processed through SnapLine, including business contact data relevant to insurance underwriting.

3. How we use your information

We use the data we collect to:

• Provide, operate, and improve the SnapLine platform and related services.
• Respond to enquiries and support requests.
• Manage business relationships and onboarding.
• Send service updates, alerts, or marketing communications where legally permitted.
• Comply with legal obligations and enforce our terms.

4. Legal basis for processing (UK GDPR)

We process your personal data on the following legal bases:

• Consent: Where you have voluntarily provided information or opted in to communications.
• Contract: Where processing is necessary to perform an agreement with you.
• Legal Obligation: Where we are required to comply with a regulatory or legal requirement.
• Legitimate Interests: For running our business operations, improving our services, and protecting our systems.

5. Sharing your information

We do not sell your personal data. We may share information with:

• Service providers who support our operations, including hosting, email, and analytics providers.
• Regulatory bodies or law enforcement where required by law.
• Business partners where relevant to your use of SnapLine.

All third parties are required to respect the security of your data and to process it in accordance with applicable data protection laws.

6. Data security

We employ secure servers, encryption, access controls and other appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. SnapLine is operated under an information security management system certified to ISO/IEC 27001, with an AI management system certified to ISO/IEC 42001. Current certificates and the SOC 2 Type 2 report are available through the Trust Centre.

7. International transfers

Your data may be transferred to and stored outside the UK and EEA, including on AWS servers. Where this occurs, we use appropriate safeguards such as standard contractual clauses to ensure your data remains protected in accordance with applicable data protection laws.

8. Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, tax, or reporting requirements. When data is no longer needed, it is securely deleted or anonymised.

9. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data.
• Object to or restrict certain processing activities.
• Request portability of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at hello@genairate.io.

10. Cookies

This website uses cookies to enhance your experience and analyse site usage. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the site.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Where changes are significant, we will take reasonable steps to notify affected users.

12. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us: